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Refund Policy

Welcome to Vaping Carts Pro! We value your satisfaction and strive to provide the best vaping products and services. Our refund policy is designed to ensure a hassle-free experience for our customers. Please read the following points carefully to understand our refund policy.

Eligibility for Refunds

  1. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact us within 7 days of receipt.
    • Provide clear photos of the damaged or defective item and your order number for verification.
  2. Incorrect Orders:
    • If you receive the wrong product, notify us within 7 days of delivery.
    • Ensure the product is unopened and in its original packaging for return.
  3. Unopened Products:
    • Unopened products in their original packaging can be returned within 30 days of purchase.
    • A restocking fee of 15% may apply to unopened product returns.

Non-Refundable Items

  1. Used Products:
    • Products that have been opened, used, or tampered with are not eligible for a refund.
  2. Clearance Items:
    • Items marked as clearance or final sale cannot be returned or refunded.
  3. Gift Cards:
    • Gift cards are non-refundable and cannot be exchanged for cash.

Process for Returning Items

  1. Contact Customer Support:
    • Initiate the return process by contacting our customer support team via email or phone.
    • Provide your order number, reason for return, and any relevant photos or documentation.
  2. Return Authorization:
    • Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed with the return.
  3. Shipping:
    • Customers are responsible for the shipping costs of returning the item unless the return is due to our error (e.g., wrong or defective product).
    • Use a trackable shipping method to ensure the safe arrival of your return.

Refund Processing

  1. Inspection:
    • Upon receipt of your returned item, our team will inspect it to ensure it meets the refund criteria.
  2. Refund Approval:
    • If your return is approved, we will process the refund to your original method of payment within 5-7 business days.
  3. Partial Refunds:
    • In cases where items are returned incomplete or show signs of use, only partial refunds may be granted at our discretion.

Exchanges

  1. Product Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support.

Special Conditions

  1. International Orders:
    • For international orders, return shipping costs and handling times may vary. Contact our customer support for specific instructions.
  2. Custom Orders:
    • Custom-made or personalized items are non-refundable unless they are defective.

Contact Information

If you have any questions about our refund policy or need assistance with a return, please reach out to our customer support team:

Thank you for choosing Vaping Carts Pro. Your satisfaction is our priority, and we are here to assist you with any concerns or questions regarding your purchases.