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Return Policy

Welcome to Vaping Carts Pro! We aim to provide the best experience for our customers. Our return policy is designed to be straightforward and customer-friendly. Please review the following points to understand our return policy in detail.

Eligibility for Returns

  1. Damaged or Defective Products:
    • If you receive a damaged or defective product, contact us within 7 days of receipt.
    • Provide clear photos of the damaged or defective item along with your order number for verification.
  2. Incorrect Orders:
    • If you receive an incorrect product, notify us within 7 days of delivery.
    • Ensure the product is unopened and in its original packaging for return.
  3. Unopened Products:
    • Unopened products in their original packaging can be returned within 30 days of purchase.
    • A restocking fee of 15% may apply to unopened product returns.

Non-Returnable Items

  1. Used Products:
    • Products that have been opened, used, or tampered with are not eligible for return.
  2. Clearance Items:
    • Items marked as clearance or final sale cannot be returned.
  3. Gift Cards:
    • Gift cards are non-returnable and cannot be exchanged for cash.

Return Process

  1. Initiate a Return:
    • Contact our customer support team via email or phone to start the return process.
    • Provide your order number, reason for return, and any relevant photos or documentation.
  2. Return Authorization:
    • Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed with the return.
  3. Shipping:
    • Customers are responsible for the shipping costs of returning the item unless the return is due to our error (e.g., wrong or defective product).
    • Use a trackable shipping method to ensure the safe arrival of your return.

Inspection and Approval

  1. Inspection:
    • Upon receipt of your returned item, our team will inspect it to ensure it meets the return criteria.
  2. Approval:
    • If your return is approved, we will process the refund or exchange.

Refund Processing

  1. Refund Approval:
    • Once approved, refunds will be processed to your original method of payment within 5-7 business days.
  2. Partial Refunds:
    • In cases where items are returned incomplete or show signs of use, only partial refunds may be granted at our discretion.

Exchanges

  1. Product Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support.

Special Conditions

  1. International Orders:
    • For international orders, return shipping costs and handling times may vary. Contact our customer support for specific instructions.
  2. Custom Orders:
    • Custom-made or personalized items are non-returnable unless they are defective.

Contact Information

If you have any questions about our return policy or need assistance with a return, please reach out to our customer support team:

Thank you for choosing Vaping Carts Pro. We are committed to providing you with the best service and are here to assist you with any concerns or questions regarding your purchases.